Frequently Asked Questions

Everything you need to know about your hydration delivery.

How do I schedule a water delivery?

You can schedule a delivery by selecting your preferred products and choosing a delivery date during the checkout process on our website or mobile app.

What is the minimum order for free delivery?

We offer free delivery for all orders above a certain quantity depending on your location. Typically, a minimum of 3 to 5 five-gallon bottles qualifies for free shipping.

How do I return empty 5-gallon bottles?

Our delivery team will collect your empty bottles during your next scheduled delivery. Please ensure they are placed in a visible location for our drivers.

What payment methods do you accept?

We accept all major credit and debit cards, as well as cash on delivery and prepaid water coupons for your convenience.

Is Albayan water tested for quality and safety?

Yes, our water undergoes a rigorous multi-stage purification process and is tested daily to ensure it meets both local and international health and safety standards.

Can I change or cancel my subscription?

Absolutely. You can manage, pause, or cancel your recurring delivery subscription at any time through your account dashboard without any hidden fees.